Contact us
For general help, email [email protected]. Tell us what device you're on (iPhone, Android, or the web app), which screen you were on, and the exact wording of any error. We usually reply within a couple of business days.
Prefer a form? Send feedbackattaches your browser and the page you're on for you, so you don't have to describe your setup. It's text only — never attach a screenshot that shows a child's face.
Billing, subscriptions & refunds
Manage a web subscription or open the Stripe billing portal from your account page. Subscriptions bought in the iPhone or Android app are managed in the App Store or Play Store.
See the Refund Policy for how refunds work, or email [email protected]for any billing question. Purchases made in a mobile app are refunded through Apple or Google — we can't reverse a store charge ourselves.
Restore a purchase
If credits or Unlimited don't show up after buying — for example on a new phone — use Restore Purchases in the app (Settings, and on the plans screen). On the web, sign in to the same account you bought with and your credits follow you.
Your privacy & data
Your photos and videos are processed on your device and never uploaded. For questions about the data tied to your account, email [email protected] or read the Privacy Policy.
You can delete your account and its data at any time from your accountpage, or in the mobile app under Settings. Deleting the account doesn't cancel an App Store or Play subscription — cancel that in the store first.
Learn how it works
Our guideswalk through covering faces in photos and videos, choosing a cover style, and what “on-device” really means. The Pricing page explains the free allowance, credit packs, and Unlimited.
Schools & nurseries
Need seats or invoicing for a school or nursery? Email [email protected] and see Pricing for the institutional plan.